FAQs

  • Digital Products and Subscriptions

    Ok. I am new here. Tell me where should I start.

    If you are ready to easily boost your baby’s development with our Indie Play Club, you can start by joining the club now. Then, you will receive the Introduction, FREE bonuses and weekly play guide in the email. The play guide will send you once a week. Then, have fun and go play!

    What age group is Indie Play Club good for?

    Indie Play Club is created and designed for babies ages 9 months old or more. Our current activity programs are available for age 9-12 months old.

    I have a 9 months old baby who is turning to 10 months old in a week. How will this plan work with my baby? Do I need to wait until she is 10 months old to start?

    No, this is perfect. Your baby age is in the range that can use and enjoy our play guide! You can join the club now.

    Will you have the activities for the age of more than 12 months old? Like 18 months old?

    Yes! We are growing the library as our baby, Chance, is growing. So currently, we have 9-12 months released and are developing the following months. We’re adding new activities every week!

    When will I receive my first guides and FREE bonuses?

    When you join Indie Play Club, you’ll receive your first week guides and bonuses by email right away.

    Why should I print the weekly activity guide? Don’t we use it only this week?

    It is totally up to you whether you want to print the weekly activity guide. Yes, we can save more trees by looking at it on the phone or computer too. But most of the times, you will come back to play those activities again in later week or month, and it is easier to just have them handy. You can make your own activity binder and come back to sort for it.

    It didn’t print right. The images are too big for the paper!

    At your printer option, you have to choose “fit to page” to make sure all the graphics are fit within one page. Each printer is varied for the area of printing, sometimes the images fall off from the print area of that printer, so you have to choose “fit to page”.

    What the paper size should I print them out?

    If you are printing from home, you only need a letter size paper which is 8.5 x 11”.

    All of our standard PDF files for both activity guides and flashcards PDF are using Letter size (8.5 x 11”).

    But if you plan to print the flashcards directly to 4×6” photo paper or send to the print shop, you can use individual images of our flashcards that are in .JPG format.

    In some special week, we offer the poster along with the flashcards and guides, and they can be larger than 8.5×11” but will be the same proportion as letter size, usually 24”x36”. In case you want to print it large, we gave you the large file. You just need to print “fit to page”.

    How do I download the printable materials?

    You will receive the links to download in your email inbox every week. If you’re not seeing one 5 minutes after you join. Please check your spam folder.

    Do I need to be a member to see the full set and the weekly materials?

    Yes, you need to be a member first in order to receive our activity guides and printables weekly.

    Which day I will receive the weekly play guide every week?

    Depends on which day you join the club, it will start right on that day, and recurring on the same day every week. For example, if you join on Monday, you will receive the Indie Play Guide every Monday.

    How to print these files?

    You can print our files yourself at home or you can go to the local print shop. You can find the generic printing instruction here.

    Printing our flashcards and guides from home

    What you need : 

      • Our PDF files
      • Letter size Heavyweight or cardstock paper (You can also use normal paper if you plan to laminate them later)
      • Printer loaded with a colored cartridge
      • Scissors to cut the cards, materials out

     

    Instructions :

      1. You will use the letter size files that you can print directly from your printer. Some countries may use A4 size paper instead of letter size paper.
      2. Load the letter size paper into the printer input tray. Consult your printer user guide for specific steps to load and print.
      3. Choose the print option to “fit to page”
      4. The flashcards size in this format is smaller than 4×6 inch to able to fit 4 cards in one page.
      5. Print and cut it out, then it is ready to play!

     

    Printing our 4×6” flashcards at the print shop

    What you need : 

      • Our 4×6 flashcards JPG files
      • Print Shop (either online or local)

     

    Instructions :

      1. You can use the 4×6 image (.jpg) files and upload to the print shop website of your choice, or you can download to your thumb drive and bring to the print shop. 
      2. Give the files to the print shop and have them print on 4×6 photo paper. The image size is 4×6 inches (postcard size), so they can print fit to their postcard papers.
      3. The postcard photo paper usually thick enough, so you do not need to laminate, but you can, that will make it last even longer.

     

    Printing our Activity guides at the print shop

    What you need : 

      • Our PDF files
      • Print Shop (either online or local)

     

    Instructions :

      1. Give the files to the print shop and have them print on letter size paper.
      2. You can print on normal paper at the print shop. But for flashcards, It is recommended to specify the print shop to use the heavyweight or cardstock paper that is thicker than usual paper. 
      3. (Options) For Flashcards printed on letter size paper, you will also have to cut them afterward like printing from home.
      4. (Optional) You can also laminate them, it will be even better and last longer.

    Why should I print the weekly activity guide? Don’t we use it only this week?

    It is totally up to you whether you want to print the weekly activity guide. Yes, we can save more trees by looking at it on the phone or computer too. But most of the times, you will come back to play those activities again in later week or month, and it is easier to just have them handy. You can make your own activity binder and come back to sort for it.

    At the print shop, the print shop denies to give me the print, they said these materials are copyright. They need the printing release. What should I do?

    Don’t worry. We provided the printing release for you, it is in every weekly email we send to you. Please show that document to the print shop.

    What is your cancellation policy?

    If you cancel within 7 days of your order, you will receive a full refund. If you cancel after 7 days, your payment is non-refundable and your service will continue until the end of the billing period.
    * The refund only applies for 7 days after the original purchase, not for subsequent renewals.

    Do you have terms of service for Indie Play Club?

    You can find our Terms of Service here.

    I am a mother and plan to do homeschool. Can I print this for the use for my child?

    Yes, you absolutely can and we encourage you to do that too!

    I am a teacher, can I use this for my classroom?

    Please contact us first at hello@indiechance.com

    What if my baby does not really engage in the activities I receive this week?

    It is the age-appropriate play, but every baby is different. If they are not ready for it now, you can try some of this activity again in the next couple of weeks, because they keep growing and changing every day. Don’t forget to observe and follow their signal, they may be ready for it soon. Please also refer to our “Indie Guide Of Play”.

    Why Flashcards?

    Unlike usual Flashcards, We use flashcards creatively in a way that is not just a usual one-way communication or rapid learning but as an interaction and conversation starter for the whole week! They are a tool to use to connect you and your baby to many more things around you, and another activity that you can use to boost your baby’s 5 vital skills. Our flashcards are designed with care to make it simple, bold and artistic. They are illustrated by artists and designers we commissioned from around the world. Our illustrations are pleasant to parents’ eyes and stimulate the baby’s aesthetic sense as well.

  • Physical Products

    How do I place an Order?

    A: Just add the item you wish to purchase to the cart and click on the “checkout” button.

    Do you have a money back guarantee?

    A: Yes, you can return any item you buy from us within 30 days of receiving the order since we have a 30 days money back guarantee. Just ship the item back to us and we’ll happily refund you.

    Do you ship worldwide?

    A: Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

    How long does shipping take?

    A: Some countries are faster than others. It depends on where you are located and how far you are from our logistic partners’ warehouse. These are our estimates:

    Location*Estimated Shipping Time

    United States: 15-30 Business days

    Canada, Europe: 15-30 Business days

    Australia, New Zealand: 15-30 Business days

    Mexico, Central America, South America: 49-60 Business days

    Romania: 29-65 Days

    *This doesn’t include our 2-5 day processing time.

    What about customs?

    A: We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.

    Are the shipments insured?

    A: Yes, all our packages are insured. In a case of loss, we will re-ship the shipment free of charge.

    Do you provide tracking information?

    A: Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.

    My tracking says “no information available at the moment”.

    A: For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

    Will my items be sent in one package?

    A: For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

    Where is my order confirmation email? Why didn’t I see any email from you?

    A: We always contact you via email after you placed an order, it might go into your spam box. Please also check your spam box or check whether you provide us the correct email. We are happy to send you the order confirmation to you again, so please don’t worry. Just contact us at our email hello@indiechance.com.

    What are conditions that can delay my order?

    A: Holidays (Christmas), Chinese New Year ( some of our warehouses are in China and the shipping companies stop working during holidays) and post-strike in your countries(if you have).
    Also, if we need further information from you to ship, for instance, we need a correct zip code or full zip code, or your full address in English. If we need any information from you, we will contact you via email as soon as possible. Please check your email inbox and spam box.

    Can I change or cancel my order?

    A: To cancel or change your order, please email us immediately at hello@indiechance.com (not more than 24 hours). We work as fast as possible to ship your order out to the courier. In case your order is already forwarded to the courier, we can’t change it nor cancel it, so it is important to contact us as soon as possible.

    Do you declare the product value on the package?

    A: Yes, we do and we must do that.

    What should I do when I receive a damaged product?

    A: Before we forward your order to the courier, we always ensure the quality of each product. However, there are many factors that might have resulted in your products to be damaged in the transit. Due to this, please contact us immediately on hello@indiechance.com, and kindly give us a brief description together with the damaged product photos. We’ll solve it with you.
    We asked you to contact us before giving a
    complain or negative reviews, we would like to assist you as soon as possible, so the best way to let us help you is to contact us via email at hello@indiechance.com

    How to return an item?

    A: We offer 100% refund before the order is shipped. Once it’s shipped we can’t refund since you would receive both goods and the money. If you want a refund after the order is shipped, please contact is at hello@indiechance.com. You will have to wait for the order to arrive and ship it back to the return address we will provide based on your country. Please note that customers are responsible for return shipping cost. The restocking fee may be applied for returning items to us. In some countries, we will ask you to donate the products to the charity or non-profit organization instead of returning to us. Then depending on your case, we will process the refund for you once we receive the product or your donation receipt.

    What is a restocking fee?

    A: Restocking fee is a fee to collect or deduct from your refund in the case of returning products to us.

    Why do you have a restocking fee? And How much?

    A: Restocking fee is what the shipping company charge us per order to send the product back to us. The rerstocking fee varies depend on their rates, so we do not know the amount until they notify us, usually, it can be the range of $10-20. We do not have control over this fee amount and we do not get anything from it. It is what the shipping company charge us.

    How long does it take for the refund to be back into my account?

    A: After we issue a refund, it will take 5-10 business days to have the money back to your credit card account. For PayPal, You can generally expect a refund to appear on your PayPal Credit account within 7-10 business days of the date the merchant processed the refund. Please note that these durations are estimated for the normal time of the year, the holidays could affect these durations.

    What if I am not happy with the order?

    A: We value your experience and satisfaction. Please kindly contact us at hello@indiechance.com before providing the negative reviews, we will be happy to assist and solve it with you. We also have 30 days money back guarantee. However, the restocking fee may be applied.

    What if my order does not arrive within 4 weeks? Can I have a refund?

    A: You can return the product to have it refunded.
    We try our best and fastest as much as possible to process your order and ship them out from our warehouse. Once the packages are with the courier, we have no control over the length of time.
    2-6 weeks is the estimated time for the delivery. If it is during holidays, it can also take longer than the general estimated time.

    What if the package never arrived?

    A: If the package is lost on the way, we can ship a new one for you free of charge.
    After 60 days, if the package has not been delivered and the tracking does not provide any information. We can give you a full refund or send you a new one.

    It comes too late. I do not need it anymore. Can I have my money back?

    A: We can definitely give you a refund. You just simply return the product to us a the address we provide (please ask) and we will provide you the refund. Please contact us at hello@indiechance.com and we will work with you on that. The return addresses are different in each country.

If you have any other questions, please contact us and we will do our best to help you out.